Wrote user guides for complex software applications with up to 15 modules.Authored 50+ technical manuals and online help documentation, averaging 10 pages per document.Technical Writer II at The Write Company, OR Jul 2021 - Jan 2022 Wrote 100+ help center articles that decreased customer support requests by 25%.Researched, wrote, and designed 20 infographics on complex topics.Led a team of 3 writers in developing documentation for a new product launch.Created 10 process documents that increased efficiency by 15%.Trained 5 new technical writers on the company’s style guide and best practices.Wrote and edited 50+ user guides, manuals, and how-to articles for a software company.Technical Writer at Technical Writing, Inc., OR Mar 2022 - Present I am able to work independently or as part of a team, and my attention to detail ensures that all documentation is accurate and error-free. My skills include excellent writing and editing abilities, as well as the ability to understand complex technical concepts. I have worked on a variety of projects, including creating user manuals, troubleshooting guides, and installation instructions. I am a technical writer with over 1 year of experience. Assembled a 100 page product catalogues for 3 different products lines that boosted sales revenueby 12%.īachelor of Science in Technical Writing at Missouri University of Science and Technology Aug 2016 - May 2021īachelor of Science in Technical Writing has taught me how to communicate clearly and effectively in order to help readers understand complex technical information.Developed 35 Standard Operating Procedures totaling 250 pages which reduced errors on the production floor by 8%.Generated 20 process documents ranging from 4-10 pages apiece which improved team productivity by 15%.
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